Accolade Introduces First Employer Health and Benefits Solution that Integrates Employee Mental and Physical Healthcare
This partnership between Accolade and Ginger aims to further destigmatize the need to seek mental health support and treatment, and manage their physical and mental health needs in a comprehensive, integrated, easy-to-access way, with a single point of entry, and support at every step. Offered to Accolade's customers and more than 1.7 million members, the solution enables Accolade to expand access to on-demand mental health coaching, virtual therapy, and virtual psychiatry, and collaboratively deliver those services alongside a member's Accolade care team.
As the COVID-19 pandemic continues, there is a growing emotional and mental health crisis impacting the lives of individuals, their families, and employers around the country. With this partnership, Accolade will:
- Use its data and intelligence capabilities to identify members at risk for mental health issues and proactively outreach to them. Accolade's frontline care teams will conduct an assessment and work with members to uncover their needs, destigmatize mental healthcare, and guide them to the most appropriate mental health provider, including on-demand virtual services from Ginger and the employer's EAP.
- Team with Ginger team to coordinate care for the member using a shared care plan, implementing a rapid escalation process between Accolade and Ginger, discussing cases in joint case rounds and exchanging data including the member's after-visit summaries from Ginger. Accolade addresses physical health needs, including member medication adherence and barriers to physical and mental health, and collaborates with the member's primary care physician.
- Track clinical outcomes across all levels of risk – where most mental health solutions only track utilization and access. Accolade's Mental Health Integrated Care will provide pre- and post-assessment results data and reporting data including specific depression and anxiety assessment scores such as PHQ-9 and GAD-7.
As one of the first adopters of this new solution,
Employee and workforce health – physical, emotional, and mental – is critical for business continuity and retention, but many employers are ill-equipped to confront these challenges, despite increased investments in employee assistance programs and other solutions.
"This year has been extremely hard on so many of us, as COVID-19 continues to disrupt our way of life. As a result, our country's emotional and mental health is suffering, exacerbating chronic conditions and risking downstream health complications and costs," said Accolade Chief Medical Officer
According to Ginger's 2020 Workforce Attitudes Toward Mental Health Report, nearly 70% of
"Physical and mental health conditions often go hand-in-hand, and it's time that we start treating them that way," said
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Christine Grieve, email@example.com, 206-235-7174